Understand customer business and operational needs.
Analyze what has been proposed/sold and compare it to the way the customer does business and make sure we are supplying a system that meets what we sold as well as the customers’ expectations and needs.
Responsible for maintaining accuracy and providing timely updates to meet financial requirements and reporting needs, included but not limited to project budgets, OPS reporting, project variances and billing schedules associated with software related projects.
Identify and mange discrepancies between the sales offer and the Functional Requirements Specification (operationally, physically and financially) in the early stages of the project and during the development of functional requirement specifications (FRS).
Skillful in managing our customer’s expectations and building or maintaining a strong professional relationship.
Capable of delivering projects that accurately meet the customer’s requirements which are on time and within budget. Must understand the company's financial goals and be able to balance project decisions against the budget.
Solid understanding of material handling (integration of equipment, individual components, rates, software, controls, etc.)
Understand the company basic controls concepts and system architecture.
Should have good post-salesmanship skills to obtain orders for enhancements and follow-up orders.
Responsible for developing software project schedules, FRS, training documentation.
Assist system analysis as needed in proposal definition and creation.
Assist sales activities as required.
Assist mechanical engineering in checking design drawings from a system point of view and again for field readiness.
Develop Acceptance Test Plans and system reference guides
Identify and manage issues up to and including problem resolution.
Assist in all software related testing, insure integrity of all software related components
Liaison to software developers
Ability to perform customer training
Job ID: 201423
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.