Welcome to ProLink

We are paid weekly on Fridays for the previous workweek wages and per diem if applicable.

Each contract and facility may vary as such not all contracts are eligible for a retention bonus. You can find additional information on retention bonuses such as terms, conditions and payouts indicated on your offer letter if applicable.

To view your paystubs:

1. From your homepage, select the Pay app.
2. Under “View” click the “Payslips” button.
3. Scroll to the week you’d like to view. Click “View” button. Please note, if you are accessing from mobile, you will need to scroll over the paystub week to see the view button.

How do I Update my Direct Deposit Information?

If you are using mobile or tablet Workday, you will NOT be able to update your direct deposit information. This feature is not currently available for mobile devices.

If you are using desktop Workday, please click here for step-by-step visual instructions.

1. Select “Pay” application on home screen
2. In the box labeled “Actions” select “Payment Elections”
3. “Add” a new account or “Remove” or “Edit” existing accounts*
   1. Must have minimum of one account for Direct Deposit payments
   2. Routing Transit Number, Bank Name and Account number required to Add new account
4. Select “Edit” in “Payment Elections” box to update payment distributions between multiple account
5. Up to 5 payment elections allowed
   1. If using multiple payment elections, the last election must have distribution type “Balance” to capture remaining Amount
   2. If using Percentage, must add up to 100%

*If you are editing an existing account from mobile, you must scroll in the white row of your bank table to view the "Edit" and "Remove" buttons. See screenshot below.

How do I Update my Tax Elections?

You need to wait until your assignment start date in order to update your tax elections. On your start date, your work information will update in your profile. On or after your assignment start date and once your other onboarding tasks are complete, you should be able to then make your tax elections. You can update your tax elections on the desktop or mobile version of Workday.

For desktop Workday, please click here for step-by-step visual instructions.

For mobile Workday, please click here to watch this 30-second video for instructions.

If you would like to CHANGE your tax elections, you can resubmit your forms at any time by clicking the "Continue to Forms" button from the Paperless Employee website.

How do I submit my time?

If you are required to use Workday to enter your time:

• For desktop, watch our how-to video here.
• For mobile app, watch our how-to video here.
• For a visual step-by-step guide on entering time, please click here.

PLEASE NOTE: For time submission within Workday, record all time as an AM to PM shift.

If you are NOT required to use Workday to submit your time, you will want to record on a paper timecard and have signed by your Facility Timekeeper/Supervisor. You MUST ensure you email your signed timecard to [email protected] no later than 8:00 AM ET each Sunday.

Tips and Best Practices:

• Double check to make sure your timecard is attached to the email you send to [email protected].
• Ensure you are filling out your timecard completely including your full name, dates, signature (in and out punches, marking line through lunches or writing no lunch if you didn’t take a lunch).
• If you are working in the state of California, please ensure you are logging any missed meals or break times on your timesheet in accordance with your meal and break waiver.
• Ensure your timesheet reflects the correct work week. This can range depending on facility’s work week, as it could different start/end days.
• Ensure you are writing on call and call back In and out times on your timesheets, not just your total hours on call or worked, since we need the breakdown of which is which and when they each started/ended.
• Mark on your timesheet if the facility called you off or if you called off voluntarily.
• Time corrections or modifications are made on your timesheet, such as the wrong date/times, you’ll want to ensure both you and your facility supervisor initial the corrections

Meal Periods:

If you take a meal or lunch break and use Workday as your timeclock method, you will need to enter it into Workday. For example, if you work 8:00am - 5:00pm and take a 30-minute lunch break at 12:00pm, here is how you would enter your time:

• Clock In: 8:00am / Clock Out: 12:00pm / Out Reason: Meal
• Clock In: 12:30pm / Clock Out 5:00pm / Out Reason: Out

Per Diem

The per diem is intended to reimburse you for your lodging, meals, and incidental expenses for each day of your assignment while you are duplicating your everyday expenses while on assignment.

The expenses, and the reimbursements, are not based on the number of hours you work but, are based on the days you are on assignment. While you may only work 3 or 4 shifts per workweek, you are receiving seven days-worth of per diems for the workweek in which you are on assignment. That's because ProLink does not expect you to return to your permanent home between shifts. If you do not work all the shifts that you agreed to work, ProLink prorates the per diems on a shift-basis so that you are only reimbursed for duplicating expenses that incurred on behalf of ProLink while you are on assignment.

Reimbursements

If you're required to gain additional licensures or testing while on assignment or, for an upcoming assignment, you may be eligible to be reimbursed for some or all the associated cost. For example: if you are required to gain a certification such as ACLS. If approved, reimbursement processing and payment occur within 4-6 weeks.

Your recruiter can be contacted for additional information.

Time Off (Unpaid)

When on contract, you are not eligible for paid time off (PTO). Time off work is unpaid and must be approved by your facility supervisor and recruiter. Time off should be reported as soon as possible, and no less than two hours prior to your next scheduled shift. Check with your facility on their preferred method of reporting time off.

See the Handbook’s Attendance and Work Schedules for additional information.

• ProLink Healthcare Handbook
• ProLink Resources Handbook

Paid Sick Leave

ProLink provides paid sick leave in compliance with the applicable laws of the state and locality in which you are assigned to work.

During an assignment with ProLink, you may use previously accrued, but unused paid sick leave from previous assignments. However, you will not accrue any additional paid sick leave during any assignment that is in a state and/or locality that does not have a paid sick leave law or ordinance.

Although the paystub may list “available” sick time, paid sick leave is only available for use once the waiting period has passed. In addition, paid sick leave is available only for days in which you would have been scheduled to work but were unable to work because of a reason outlined in the Paid Sick Leave Policy.

If you have questions after reading the policy, please contact your recruiter.

To show our commitment to you as a part of our ProLink Family, we are constantly monitoring CDC guidelines to update our company policies and procedures. This is to ensure we are proactively addressing safety provisions and industry best practices.

Our ultimate priority is to support you and your health. Should you be placed in a facility where you are exposed to the COVID – 19 virus and placed on a facility mandated quarantine due to facility exposure, you may receive the hourly wages and stipends outlined in your contract. Eligibility for quarantine pay occurs if the client in which you are working offers payment for quarantine time off.

Paid sick leave may be utilized if you work in a state and/or municipality that mandates paid sick leave, you are out of the waiting period and have previously accrued balance available. To qualify you must also meet Prolink’s Multistate Paid Sick Leave guidelines as indicated in the policy. The use of paid sick leave is not required.

Return to work timing is dictated by the facility. Testing as a condition to return to work may or may not be required.

If you miss work due to a positive test result or COVID symptoms due to facility exposure, ensure you notify your Recruiter and the ProLink team of the exposure at [email protected].

If you have questions, please reach out to your recruiter.

Once your assignment has ended, wages will be paid on the next pay cycle or as required by state law.

Your log in for Workday does not change after you end employment. You will have access to Workday to view and print paystubs and tax forms.

Our termination letters are designed to provide final pay and benefits information. We send these letters at the end of your assignment, when you don’t have a new assignment lined up with us. We consider this as a separation until your next scheduled assignment.

The Work Number can help! When applying for things such as jobs, mortgage or loans please share the below information with the requesting party.

The Work Number Contact:
www.theworknumber.com
800-367-5690 M-F 8:00 am to 8:00 pm (ET)
[email protected]
Employer Code: 29425

Benefits Overview

Employees are eligible for insurance if they work an average of 30 hours per week for all assignments accept Hawaii which requires an average of 20 hours per week. New Hire Benefit Enrollment must be completed in Workday within 30 days of your first day on assignment or coverage will be waived. If you have an assignment in Hawaii, you will be automatically enrolled in benefits and will have 30 days from your start date in Hawaii to waive coverage. Benefit coverage will continue, with no interruptions if there is a 30 day or less gap between assignments. If you do not return to work within 30 days, benefit coverage will terminate at the end of the calendar month of the last day you worked for ProLink. If you waive benefits coverage, you will not be eligible to enroll in benefits after your 30th day of initial employment, unless the time between two assignments is 30 days or longer. Your COBRA information will be mailed to you from Chard Snyder. If you return on assignment after 30 days, you will have 30 days to re-enroll in benefits.

• View the mainland benefits enrollment guide, please click here.
• View the Hawaii benefits enrollment guide, please click here.

Coverage Start Dates:

• Medical (Anthem): Effective first day of assignment, regardless of enrollment date.
• All Other Benefits (Principal): Effective first day of the month following your assignment start date, regardless of when you enroll. (Example: If your assignment begins on October 6th, then your Principal insurance will be effective on November 1st).

For more general questions and answers please see our FAQ.

How do I Elect/View my Benefits?

Your benefits new hire event will show in your Workday inbox on your start date. You must complete benefits through your new hire event in your Workday inbox. You have 30 days from your first day on your initial assignment with ProLink to complete your benefit elections.

On your start date, please log in to Workday and you should see a "Change Benefits - New Hire Benefits" task in your inbox. If you do not have this task, please email [email protected] and they will provide assistance. You are NOT able to update benefit elections on either mobile or tablet versions of Workday.

You might find the “How to Elect Benefits” document helpful. Click here to view.

Why are Premiums Withheld in Advance?

You pay for benefits weekly and this is called a premium. Premiums are withheld in advance for your next month’s coverage. With benefits starting your first day on assignment, we double deduct premiums during your first four weeks of employment. We encourage immediate enrollment to ensure you only pay for the premiums withheld in advance for the next month’s coverage.

We offer retroactive enrollment during the first 30 days of your initial assignment with ProLink in the event you do not enroll immediately. If your enrollment is not immediate or changes to benefit elections are made after your first day on assignment, the four-week double deduction period may be extended. Any extra premiums deducted and not used for the month in advance will be reimbursed at the end of your contract, depending on your end of service date.

• Example 1: Start date Jan 1 (Enroll in benefits immediately) Double Deductions occur for 4 weeks.
• Example 2: Start date Jan 1 (Enroll in benefits on Jan 14) Double Deductions occur for 6 weeks.

How Do I Make Changes to Benefits?

After the initial 30-day new hire enrollment period, changes to benefits can only be made during the annual Open Enrollment period (November with a January 1 effective date) or if a Qualifying Life Event occurs. A Qualifying Life Event can be a change in marital status, the birth or adoption of a child, a change in your dependent or spouse’s work status or coverage, etc. A qualifying life event must be submitted in Workday within 30 days of the change in benefit status with proper documentation. Click here to view a Workday walkthrough of how to complete a Qualifying Life Event.

How Can I Update My Health Savings Account (HSA)?

You can update or stop HSA contributions at any time from the benefits applications in Workday. HSA changes will be reflected on the following week’s check if they are entered by noon on Tuesday. To request a new HSA card, please contact Anthem at 855-831-8741. Click here for a guide on how to update your HSA contributions.

The HMSA (Hawaii-Specific) Plan does not offer the ability to contribute to a Health Savings Account (HSA) as it is not a high deductible health plan (HDHP). Any funds previously contributed to an HSA with ProLink will still be available to you to pay for qualified medical expenses.

What To Expect Between Assignments?

Benefit coverage will continue, with no interruptions if there is a 30 day or less gap between assignments. If you do not return to work within 30 days, benefit coverage will terminate at the end of the calendar month of the last day you worked for ProLink. COBRA information will be mailed to you from Chard Snyder. If you return on assignment after 30 days, you will have 30 days to re-enroll benefits.

Can I Select Benefits When I Start a New Assignment?

Starting a new assignment, extending an assignment, or moving to a new facility are not qualifying events to elect/change benefit coverage if you have less than a 30-day gap.

Hawaii Medical Benefits:

Accepting An Assignment From Hawaii to Mainland:

• Coverage under the HMSA (Hawaii-Specific) plan will remain effective through the end of the month of the employee’s final date worked in Hawaii. Employees will receive a benefit event in Workday to make elections on the Anthem BCBS (Mainland) Plan, this coverage will begin the first of the month following their Hawaii end date.
• Example: Ashley completes her assignment in Hawaii on 2/16/2022 and starts her assignment in New Mexico on 2/21/2022. Her Hawaii HMSA coverage ends on 2/28/2022 and her Anthem BCBS coverage begins on 3/1/2022.

Accepting An Assignment From Mainland to Hawaii:

• Coverage under the Anthem BCBS (Mainland) plan will remain effective through the end of the month of the employee’s final date worked on the Mainland. Employees will receive a benefit event in Workday to make elections on the Anthem HMSA (Hawaii-Specific) Plan, this coverage will begin the first of the month following their Mainland end date.
• Example: Ashley completes her assignment in New Mexico on 2/16/2022 and starts her assignment in Hawaii on 2/21/2022. Her Anthem BCBS coverage ends on 2/28/2022 and her Hawaii HMSA coverage begins on 3/1/2022.

General Information:

• When you begin a new assignment in Hawaii if you are currently on the mainland benefits plan, you will receive a benefit event in your inbox on the home page of Workday under the ProLink HSMA (Hawaii-Specific).
• If your first day on assignment is in Hawaii or, if you were not on mainland benefits, your coverage will be effective your first day of work in Hawaii.
• If you choose to waive coverage, you must submit the information through Workday before your 30th day of working on the assignment in Hawaii.
• Other benefits coverage such as dental, vision and voluntary elections will not be affected, when transitioning from the Mainland to Hawaii or from Hawaii to the Mainland.

Insurance Cards Information

Your insurance cards will be mailed separately to your home address on file and can take up to 30 days from your benefit effective date.

If you have elected medical benefits more than 30 days ago, you can retrieve your digital insurance cards. See the following quick reference guide for a walk through of how to create a Username/ID and obtain your medical information.

If you have appointments before you get your cards, don’t panic. When you go to your appointment, share with your provider you have insurance but have not received your cards yet. It is up to your provider if they choose to bill you directly or bill to the carrier without your member ID available. If you receive the bill, submit to the insurance company for payment.

For medical benefits for talent working on an assignment in Hawaii:

Your insurance cards are mailed directly from the carrier to your home address on file and can take up to 30 days from your benefit effective date. ProLink is unable to access your electronic cards. However, can you either contact Anthem HMSA directly or reach out to ProLink via [email protected] to request your subscriber ID. This will allow you to go to the HMSA website and obtain your electronic cards.

Call MHSA: at 948-6565 on Oahu or 1 (800) 720-1344 toll-free on the Neighbor Islands. Monday–Friday, 8 a.m.–5 p.m.

Visit the HMSA website.

How do I enroll into the 401k plan?

In Workday you can enroll or make changes to your contribution amounts at any time during your employment. For a step-by-step guide, please click here.

You can view your 401k account through APB, our 401k vendor. To view your 401k account, manage investment options and/or view performance, please click here.

• Your initial Username: your social security number (no dashes)
• Your initial Password: last 4 digits of your social security number

Please click here to view the plan highlights.

Insurance Cards Information

Your insurance cards will be mailed separately to your home address on file and can take up to 30 days from your benefit effective date.

If you have elected medical benefits more than 30 days ago, you can retrieve your digital insurance cards. See the following quick reference guide for a walk through of how to create a Username/ID and obtain your medical information.

If you have appointments before you get your cards, don’t panic. When you go to your appointment, share with your provider you have insurance but have not received your cards yet. It is up to your provider if they choose to bill you directly or bill to the carrier without your member ID available. If you receive the bill, submit to the insurance company for payment.

ProLink is committed to providing you a work environment free of unlawful discrimination and harassment and will not tolerate workplace discrimination or harassment. Discrimination or harassment behaviors and definitions can be found in our Employee Handbook.

• ProLink Healthcare Handbook
• ProLink Resources Handbook

If you feel you have been discriminated or harassed in the workplace or observed workplace discrimination or harassment, please follow the below steps for timely reporting:

• Share your experience or observation with your recruiter and your facility supervisor. Once reported, if the situation is not resolved and further concerns arise, then reach out and make your recruiter and/or the Human Resources Department (HR) aware.
• Once you make your recruiter and/or HR aware, your recruiter and HR will investigate and may provide advice or next steps to ensure your safety and wellbeing.

While the above is the general best practice of the company, we understand that each situation will be unique and may require different follow up or needs.

If you have additional questions on discrimination or harassment after reviewing the Talent Handbook please email the Human Resources department at [email protected].

ProLink is committed to maintaining a workplace that is free from violence, threats of violence, harassment, intimidation and any other disruptive behavior to all employees, talent, contractors, public visitors, clients and anyone else whom employees may come into contact with during work. For additional details, please see ProLink’s Workplace Violence Policy.

If you feel you have been a victim or observed an action of workplace violence, please follow the below steps for timely reporting:

• In the event of a threat or assault that requires immediate attention, seek safety immediately and reach out to notify your local police department if applicable.
• Once you are safe and able, please notify your recruiter and your facility supervisor. Once reported, if the situation is not resolved and further concerns arise then reach out and make your recruiter and the Human Resources Department (HR) aware.
• Once you make your recruiter and/or HR aware, your recruiter and HR will investigate and may provide advice or next steps to ensure your safety and wellbeing.

While the above is the general best practice of the company, we understand that each situation will be unique and may require different follow up or needs.

If you have additional questions, on workplace violence after reviewing the Talent Handbook (Healthcare Handbook, Resources Handbook) and the ProLink’s Workplace Violence Policy please email the Human Resources department at [email protected].

ProLink is committed to each employee’s wellbeing and safety. Every employee has a role to keep themselves and others around them safe while working. Please see Prolink’s Injury and Illness Prevention Program and the Employee Health and Safety Action Plan Policy for additional details on safety procedures, prevention, and preparedness methods.

• Employee Health and Safety Action Plan Policy
• Prolink’s Injury and Illness Prevention Program

Steps to Filing an Ohio Workers Comp Claim:

1. Injury occurs at work
   • Please make sure you seek medical attention, if needed, as soon as possible. You do not need to wait to hear from HR or your claims adjuster.
2. Contact the facility supervisor and your Recruiter. Send an email to [email protected]
   • If you do not want to file a worker’s comp claim, you must sign a waiver before you can return to work. An unsigned waiver may result in termination.
3. HR will contact you through email or by phone to gather information about your injury
4. HR will file the claim through worker’s comp carrier
5. Once worker’s comp carrier generates the claim number, HR will email it to you for your records
6. The claim is then processed, and a claims adjuster is assigned to the case
7. The claims adjuster will reach out to both you and HR with next steps
   • Your claims adjuster has the most up-to-date information regarding your claim. Please utilize this resource for information on your claim.
8. You will work directly with your claims adjuster to schedule follow-up doctor’s visits and determine lost time compensation, medical bill, reimbursements, etc.

For questions on worker's compensation, please see ProLink's Worker's Compensation Policy.

Steps to Filing a Non-Ohio Workers Comp Claim:

1. Injury occurs at work
2. Contact the supervisor at your workplace and your Recruiter to notify them of injury. Call AmCares at 1-833-385-1317 to report your injury.
3. Ensure to share you work for ProLink Staffing, LLC (this is extremely important).
4. The AmCares nurse will direct you to the most appropriate level of medical care needed as outlined below:
   • Self-care
   • Telemedicine
   • Occupational Clinic
   • Urgent Care
   • Emergency Room
5. If necessary, a worker’s comp claim will be filed through AmTrust, and you will be sent a claim number.
   • Once assigned, your claim adjuster will reach out to you to discuss your claims, schedule follow up doctor’s visits and determine lost compensation, medical bill reimbursements, etc.
6. If no claim is filed through AmTrust, your case will be closed. No follow up action is needed unless a change occurs in your medical treatment plan for your workplace injury.

For questions on worker's compensation, please see ProLink's Worker's Compensation Policy.

What is a referral?

A referral is an individual that received a job due to their reference by another to ProLink Staffing. All referrals must be contacted by their referrer and have knowledge of the position or opportunity in which they are being referred.

How to receive your referral bonus?

To be compensated for a referral, the referred talent must be new to ProLink and put in direct contact with a recruiter by the referrer and/or the referrer must provide the referral’s contact information to their recruiter on behalf of the referred talent. The recruiter will submit a payout request for their talent to receive a referral bonus and will be eligible for payout once the referred talent successfully completes their first assignment for ProLink Staffing and the submission has been approved for meeting all requirements.