Workday Frequently Asked Questions

Workday Login Issues

I can’t log in to Workday. Help!
  1. Click the following link to log into Workday: https://www.myworkday.com/wday/authgwy/prolinkstaff/login.htmld?redirect=n

Tips & Best Practices

  • Clear your browsing history.
  • Use the most recent versions of Google Chrome, Safari or Firefox to search. 
  • If after clicking on the link above, you notice the URL in your browser does NOT include “prolinkstaff”, you may need to hand key in the link above into your browser.
  • If you have a pre-existing Workday account, YOU MUST USE THIS LINK to access your Workday account with ProLink. Your existing Workday account will not merge with your ProLink Workday Account. 
  1. Select the Talent & Client Login option (NOT Corporate Login), if you are asked to make a selection.

WD Talent Login

  1. Do NOT enter a username or password on the next screen. Instead click the "Forgot Password?" link beneath the sign in box.

Workday Forgot PW

  1. On the next screen, enter your primary email address in both the Username and the Email fields. These fields must match. You should enter the email you use to communicate with ProLink. If you have used multiple emails to communicate with ProLink, you can test all emails OR reach out to your recruiter to confirm which email is listed in our system (Bullhorn).

Workday Username and Email

  1. Click Submit.
  2. Check your email for the reset password link. Search prolinkstaff@myworkday.com. Be sure to check your junk or spam folder.

If you are still unable to access your account after using these steps, reach out to workday@prolinkstaff.com. Use “Login” as the subject line of your email.

Time Keeping

Please note: You may or may not be use Workday for your time keeping. Please refer to your welcome email from your compliance/onboarding specialist for instruction.

Will I record my hours worked?

If you used Bullhorn Back Office (BBO) to enter your hours prior to 2021, you will use Workday to enter your hours.

If you did NOT use BBO prior to 2021, you will continue using the same timekeeping system and you will NOT use Workday for timekeeping.

Entering Time

  1. Select “Time” application on the home screen
    Time Icon
  2. Enter Time for “This Week” or you can use the “Check In” and “Check Out” feature in the Time Clock box
    Enter Time Box
  3. Select the day to record your time
  4. Click in the “Time Type” field and select "Project Plan Tasks"
    Project Plan Tasks
  5. Find and select the correct facility and the correct Pay after clicking on the “Standard Phase”
    Correct Facility
    Standard Phase
    Pay Type
  6. Enter your “In” and “Out” time and your “Out Reason”
    • Out
    • Break
    • Meal
    In and Out Times
  7. Click on “OK” to finishing entering your time for that day
  8. You can Submit your time or make additional “Time Entries”

*Record all time as an AM to PM shift

Approving Time
  1. Open your Workday Inbox from your home screen.
  2. Select the Time Entry in Actions to open the Time Entry Approval Screen.
  3. Review the Type of hours and Time Block Reported Quantity for total hours on each date entry. You can also use the In and Out columns to view start and end times.
  4. Click Approve or Send Back*. If you send back the request, you will need to enter a reason.

*Sending Back will require the employee to correct their time in Workday and re-submit for approval.

Workday Time Approval Screenshots

Tax

How do I ENTER OR CHANGE my tax elections on a desktop computer?

Before you can make your tax elections, your date of birth, social security number and home address must be entered and into your account. For help with entering this information, please see the following section, "What if I’m unable to enter my tax elections?"

Select “Pay” application on Home Screen.

In the box labeled “External Links” select “Tax Withholding Forms,” which will take you to the Paperless Employee website. 

Review your Employee Information on the main page before selecting “Continue to Forms”. If your Employee Information (i.e., your name, SSN, DOB, home and/or work address) is incorrect, you can make changes from your Workday profile homepage. Please see following sections on this page for instruction.

Complete your Federal Tax forms – be prepared to enter elections for Dependents and any Deductions.

Complete your State Tax forms.

Once completed, selected “Continue” to return to the Employee Information page. You can update or review your forms by using the navigation buttons on the left.

If you would like to CHANGE your tax elections, you can resubmit your forms at any time by clicking the "Continue to Forms" button from the Paperless Employee website.

How to Make Tax Elections on Mobile App
>

 

What if I’m unable to enter my tax elections?

Before entering your Tax Withholdings using the “Pay” application, the following fields must be populated in your Workday profile: Home Address, Date of Birth and Social Security Number. Use the instructions below to add/update any missing/incorrect information: 

Home Address 

  1. On your home screen select “Personal Information” 
  2. Go to “Contact Information” in the Change box 
  3. Select Edit to update Home Address 

Date of Birth  

  1. On your home screen select “Personal Information” 
  2. On the following screen, select “Personal Information” in the Change box 
  3. Select edit next in the Date of Birth box to update Date of Birth 

Social Security Number 

  1. On your home screen, click on the cloud in the blue circle OR your profile picture at the top of the screen 
  2. Select View Profile (Name and ID number) 
  3. Scroll down to select “Personal” and select “IDs” tab  
  4. Select Edit to and “Change my Government IDs” in the drop down 
  5. Click on “+” to add your SSN 
  6. Country: “United States of America” 
  7. National ID Type: “Social Security Number (SSN)” 
  8. Add/Edit ID: Enter your SSN 
  9. Select Submit 

If you are accessing Workday from a mobile device, you may need to scroll down the page and select "More" to see the "Personal" option.

If you have entered all of your information and continue to experience issues making your Tax Elections, please send a follow up email to workday@prolinkstaff.com for additional support.

Updating Your Account

Payment

How do I update payment elections and accounts?
  1. Select “Pay” application on home screen
  2. In the box labeled “Actions” select “Payment Elections”
  3. “Add” a new account or “Remove” or “Edit” existing accounts*
    1. Must have minimum of one account for Direct Deposit payments
    2. Routing Transit Number, Bank Name and Account number required to Add new account
  4. Select “Edit” in “Payment Elections” box to update payment distributions between multiple account
  5. Up to 5 payment elections allowed
    1. If using multiple payment elections, the last election must have distribution type “Balance” to capture remaining Amount
    2. If using Percentage, must add up to 100%

*If you are editing an existing account from mobile, you must scroll in the white row of your bank table to view the "Edit" and "Remove" buttons. See screenshot below.

Workday Direct Deposit Mobile View

Paystubs

How can I view my paystubs?
  1. From your homepage, select the Pay app.
  2. Under “View” click the “Payslips” button.
  3. Scroll to the week you’d like to view. Click “View” button. Please note, if you are accessing from mobile, you will need to scroll over the paystub week to see the view button.

Workday Payslip View

How should I utilize Paycor versus Workday?

Workday is our new system that will replace the use of Paycor. You will use Workday to check your paystubs, change your personal information, complete a portion of your onboarding paperwork, elect benefits, and more.

If you would like to view your pay stubs from 2020, you should log into your Paycor account.

How do I access my W2 information for the 2020 year?

Paycor will remain active for you to view or download your W2. Log in to Paycor with your current credentials to view your 2020 W2, as well as prior year W2s with ProLink.

How do I reset my password in Paycor?

If you log in to Paycor to view your W2 and forgot your password, select the “Forgot My Password” option. A new password will be sent to your email address. 

Benefits

How do I view my benefit elections?

If you were hired prior to November 2020 (i.e., you began working with ProLink in October 2020 or earlier), you will be able to view your benefits by:

  1. Click on the Benefits icon from your homepage
  2. Under the “View” section, click “Benefit Elections” or “Benefit Elections as of Date”

Please note, if your hire date was prior to November 2020, you will not be able to change your benefit elections until November 2021, UNLESS you have a qualifying life event (QLE).

I was hired on or after November 1, 2020. How do I elect benefits?

Beginning January 4, 2021, benefit elections will be made in Workday. When you log in, you will see a benefits application on the homepage. Navigate to the application to begin making elections.  

New Hire Benefit elections can be made from the benefits application on the home page of Workday.

  1. You will select “Change Benefits - New Hire Benefits” to begin the enrollment process.
  2. If you do not have a benefits icon on the home page, please ensure all tasks are completed in your inbox on the home page of Workday.
  3. Once all On-boarding items have been completed, the benefits application will be opened for you to make elections.
My benefits enrollment period ended 12/31/20. What is my deadline to enroll?

If your benefits enrollment period ended on December 31st, you will have access to enroll in benefits until January 31.

When do I get my insurance cards?

Insurance cards are issued when you elect benefits coverage. Please allow up to 30 days to receive your insurance cards.

How do I receive my insurance cards?

Your cards will be mailed to the home address you have on file, directly from our carriers. To view an electronic copy of your card, log in to Principal.com or Anthem.com.

Workday App

How do I access the Workday App?

Please enter prolinkstaff when an organization ID is requested. If after logging into the app, you find that certain functions are blocked from use, please log into your account using the online or browser version of Workday.

Support

If you have any immediate questions regarding this information, please reach out to the ProLink Worday team at workday@prolinkstaff.com.